From that first conversation, the SMART Direction Process Optimizer™ was born. Led by Heidi, a Certified Management Accountant holding an MBA, who in addition to years of Process work in both retail and distribution spent ten years at P.F. Chang’s as the VP of Planning and Analysis, VP of Financial Operations and Risk, and most recently VP of Business Transformation, our clients can normally accomplish in two days what typically takes two to three quarters on their own.
During the onsite workshop, Heidi will work with the Leadership Team members responsible for each of the core processes, in a series of 90 to 120-minute sessions together with a handful of their best employees who execute steps in their respective processes. In those sessions, the teams will be led through a mapping of the process, smoking out issues with the process, establishing ownership of the steps in the process, and assigning appropriate measurables for the process. From there, we create a draft document of their core processes and an Issues List by department as the final step in the Process Optimizer™ and deliver to the client so they can focus on getting their processes “Followed by All”.
Will Kays, CFO, Apollo Home
Jarrod Hunt, Partner, Digital Current